[TECH] Senior IT Asset Manager (m/f/x) [IT]

The role

We are looking for a Senior IT Asset Manager to join our Global IT Support Team that will own our hardware asset management realm by providing guidance to this squad, implementing new processes and optimizing existing ones (e.g. procurement, maintenance, inventory etc). You will collaborate with our international IT team and contribute to the standardization of our asset management procedures worldwide.

You will help transform the Workplace IT Team by designing & implementing more efficient and reliable processes and procedures and you will be responsible for ensuring all of our IT devices are inventoried, tracked, and properly maintained to a high standard. You will work closely together with other senior stakeholders of the tribe. Part of your role is to ensure our services are built reliably and efficiently, ensuring that our customers’ needs are being addressed in a timely manner.

Above all, we are looking for people who will make HelloFresh better. We believe there are many different ways of developing skills and we love diverse experiences! So even if you don’t “tick all the boxes” but think you’d thrive in this role, we would really like to learn more about you.

What you’ll do

• Act as a lead for a squad of IT Support Engineers with a focus on Hardware Asset Management and act as point of contact for escalations.
• Ensure the seamless operation of our stock rooms e.g. maintaining security standards, an accurate inventory and tidiness of the spaces.
• Maintain & improve our asset management technology (SnipeIT) by optimizing its data accuracy, adjusting it to the business needs and making its data available to other IT squads.
• Manage & maintain the hardware provisioning process for new joiners, replacements etc., while keeping the focus on customer satisfaction and business needs.
• Design and implement better procurement processes (hardware assets) in collaboration with our Indirect Procurement & Finance Team to achieve a faster and more reliable execution, resulting in an optimized use of resources and full cost control.
• Manage the IT hardware budget and ensure spending is in line with projections, by implementing better processes and strategy to forecast hardware need and demand (replacements, New Joiners, EOL Devices, etc. )in close collaboration with our Portfolio Team.
• Establish and maintain a hardware portfolio, including laptops, desktops, handheld devices and peripherals. all in accordance with industry standards & business requirements.
• Be the point of contact for our IT vendors (MSP, ISP, Hardware Vendor, etc.), ensure a good business relationship and implement more efficient & reliable cross-company processes.
• Define new initiatives to improve existing services and to implement new ones, as well as improving your squads performance.

What you’ll bring

• Proven track record in leading a smaller team, preferably in a fast-paced environment .
• Seasoned in the domain of Systems Administration/IT Support/IT Infrastructure.
• Previous experience in managing a hardware fleet of ~5000 devices.
• Experience with budget management & planning.
• Strong interpersonal and communication skills.
• Previous experience in building business relationships with vendors
• Proven track record of creative problem solving and the desire to create and build new processes.
• ITIL, CHAMP Certification is a big plus.
• Previous experience closely working with Finance & Indirect Procurement teams is a big plus.

What we offer

• Comprehensive relocation assistance to move to Berlin plus visa application support
• Healthy discount on weekly HelloFresh boxes
• Annual learning and development budget to attend conferences or purchase educational resources plus access to the HelloFresh Academy
• Subsidised childcare with a professional nannying agency
• Free access to Headspace, biweekly in-house yoga classes (remote since March 2020)
• A diverse and vibrant international environment of 70+ different nationalities
• Additional perks include: Free crash course in German, compensation for advanced external German classes, discounts for our neighbouring gym & Urban Sports Club, company events and parties, discount on our Convini vending machines
• The chance to have a significant impact on one of the fastest-growing technology companies in Europe in an exciting growth phase

Are you up for the challenge?

Please submit your complete application below including your salary expectations and earliest starting date.

After submitting an application our team will review this and get back to you within 5 business days.

For insight into our interview process take a look at our recent post here.

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