Sales Support Representative

Analog Devices (NASDAQ: ADI) designs and manufactures semiconductor products and solutions. We enable our customers to interpret the world around us by intelligently bridging the physical and digital worlds with unmatched technologies that sense, measure and connect.

Customer Support Representative, Sales

Primary responsibility is to provide best-in-class commercial support to assigned customers and ADI Broad Market field sales organization to achieve ADI’s business growth targets

Key Tasks

• Ensure corporate pricing strategy and processes are aligned with regional sales and are implemented as required, taking fulfilment channel into account
• Gather competitive information and market price intelligence from customers / sales / distribution partner / available tools to improve “right first time” quoting and increase win rate; feed back to Business Units as required
• Ensure that pricing for assigned accounts is aligned with regionals sales prior to communication to the customer / distributor
• First contact for end customer escalations
• Coordination of escalations with all stakeholders internally
• Periodic review of business at customer level including consumption vs. forecast
• Process sample / EVAL board orders for assigned accounts and FSEs / FAEs and ensure on time delivery
• Daily contact and communication with distribution partners as it relates to assigned account activities
• Project work to improve processes and procedures, as required
• Participate in customer meetings for assigned accounts
• Provide general lead time to assigned customers, as required, in alignment with fulfilment partner (distribution partner)
• Prime contact and customer advocate within ADI for assigned accounts; close collaboration with key internal groups such as Business Units, Quality, Planning, etc.
• Regular review of TBD business with regional sales to maximize linking
• Provide regular reports to regional sales, as required

Competencies:

• Strong communication skills, written and verbal
• Good team player; ability to work across teams internally and externally
• Sound commercial acumen
• Ability to work in a fast-paced environment

Requirements:

• Bachelor’s Degree or equivalent
• Experience in semiconductor or similar industry desirable
• Fluent spoken and written English; additional language of benefit

For positions requiring access to technical data, Analog Devices, Inc. may have to obtain export licensing approval from the U.S. Department of Commerce - Bureau of Industry and Security and/or the U.S. Department of State - Directorate of Defense Trade Controls. As such, applicants for this position – except US Citizens, US Permanent Residents, and protected individuals as defined by 8 U.S.C. 1324b(a)(3) – may have to go through an export licensing review process.

Analog Devices is an equal opportunity employer. We foster a culture where everyone has an opportunity to succeed regardless of their race, color, religion, age, ancestry, national origin, social or ethnic origin, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, parental status, disability, medical condition, genetic information, military or veteran status, union membership, and political affiliation, or any other legally protected group.

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Education Level: Bachelor’s Degree
Travel Required: No