Rental Services Rep - Territory Manager

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you’re joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don’t just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

The team:

Global Rental, Service & Marketing (GRSM) is a part of the Services, Distribution & Digital (SD&D) segment. GRSM is comprised of Global Rental & Used Equipment Services, Global Service and Global Marketing & Brand. A primary role of GRSM is to support and enhance Caterpillar’s dealer network, which is a competitive strength and the critical way in which we serve our customers.

We’re committed to our customers, who build a better world with our products, services and solutions. We understand and show the value of why they should always choose us. We’re exploring new ideas and opportunities – innovating to discover the breakthroughs necessary for tomorrow’s growth.

Through it all, we are one team – creating and delivering world-class components and solutions superior to the competition. Learn more about the Caterpillar Experience

The Opportunity

The Rental Services Territory Managerwill have specific geographical dealer responsibility and will be accountable for delivering on key metrics such as Rental Revenue, Financial Performance & Merchandising Support. This person will work closely with his/her dealers in ensuring strategic growth plans are in place as well as the operational performance of the fleet including profitability. The individual will be a trusted advisor to the dealer and will have strong relationship skills so that key initiatives can be embraced and implemented by the dealer network.

The Position (What you will do):

To facilitate the growth of Rental Revenue in Rental Services through Caterpillar Dealers in the Europe region.

• Responsible for delivering the business plan (Key Performance metrics)
• Maintains open lines of communication with Rental managers, other regional representatives and key rental personnel. Establishes and maintains good working relationships with dealers, district offices, and corporate marketing divisions through regular visits and/or communication.
• Assists dealers in fleet inventory rightsizing and growth.
• Completes work assignments and communicates/coordinates work with others.
• Maintains relevant and timely communication with internal and external customers.
• Monitors and reports on key quality measures.
• Participates in accomplishment of continuous improvement objectives for the department. Progress toward accomplishment of these is measured through maintenance of necessary measurements and analysis of associated data. Participates in the identification of problem areas and development of resolutions to address them.
• Participate actively in goal of zero reportable safety incidents

What you have (required qualifications):

• A 4-year college or university degree in any business discipline or a minimum of 6 to 8+ years experience in the rental services industry is preferred.
• Extensive knowledge of the rental industry and prior work at an equipment manufacturer will be considered as a substitute for education and/or experience. Equivalent experience may be substituted for education.

Additional Keys to Success (Desired Qualifications):

Communication:Strong ability to deliver and convey messages accurately to both internal business partners and external contacts.

Collaboration: Capacity to listen carefully and implement ideas of self and others. Work with cross-functional teams towards an end goal. Excellent influencing skills

Problem Solving and Analysis:Identify and understand issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions.

Organization and Planning:Establishes courses of action for self and others to ensure that the work is completed efficiently. Identifies more critical and less critical activities and assignments; adjusts priorities when appropriate.

Additional Information:
The position travels extensively – Up to 40% of the time - with international travel.

Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status.

Caterpillar is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.

Caterpillar is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit https://www.caterpillar.com/en/careers/why-caterpillar.html

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NB. The panel cannot make assumptions when shortlisting therefore please demonstrate your qualifications and experience on your CV relevant to the criteria outlined.

Pending the number of applications, the criteria for the position may be enhanced to facilitate shortlisting.

A valid work permit is required

Caterpillar is an Equal Opportunity Employer (EEO).

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