Partner Manager, Payment Business Operations

☞ Amazon EU SARL (Germany Branch)

Aussicht: 141

Update Tag: 12-10-2024

Ort: Munich Bavaria

Kategorie: Der Umsatz Beratung / Kundenservice

Industrie:

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Jobinhalt

  • 3+ years of program or project management experience
  • 3+ years of working cross functionally with tech and non-tech teams experience
  • 3+ years of defining and implementing process improvement initiatives using data and metrics experience
  • Bachelor’s degree
  • Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
  • Experience defining program requirements and using data and metrics to determine improvements
The Payments Business Operations Partner Manager is responsible for helping drive operational excellence within payments. This role will support external payment partners to push excellence and a world class customer experience for mutual customers globally. This role will also partner with internal customers to identify points of friction, build a business case, propose requirements and advocate for customer experience improvement projects. This role is required to serve as a hands-on data manager, resolving escalations, gathering data and supporting projects.

Key job responsibilities
  • Facilitating relationships with third party partners and internal customers
  • Drive projects to improve customer pain points within the larger Payments organization and with businesses / services across Amazon
  • Identifying operational gaps and proposing operational requirements for new projects
  • Resolving customer impacting issues
  • Partnering with internal teams to support new payment products or functionality post launch
  • Developing metrics for assessing performance and trends
  • Conducting dive deeps in all areas of your product responsibilities
  • Demonstrating significant annual efficiency improvements
We are open to hiring candidates to work out of one of the following locations:

Munich, BY, DEU

  • 3+ years of driving end to end delivery, and communicating results to senior leadership experience
  • 3+ years of driving process improvements experience
  • Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
  • Experience building processes, project management, and schedules
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

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Frist: 26-11-2024

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