Director of Product, Auth & Anti Abuse

Jobinhalt

SoundCloud is a next-generation music entertainment company, powered by an ecosystem of artists, listeners, and curators on the pulse of what’s new, now and next in culture. Founded in 2007, SoundCloud is an artist-first platform empowering artists to build and grow their careers by providing them with the most progressive tools, services, and resources. With over 250 million tracks from 30 million creators heard in 190 countries, the future of music is SoundCloud.
Our Product team creates and shapes the experiences that serve hundreds of millions of users. As SoundClouders, we care about the safety of our users just as much as the security of our systems. We’re looking for a Director of Product to lead the Auth and Anti Abuse group in Berlin, who can leverage strong tactical decision-making skills in combination with data and creativity to establish objectives, and drive our products forward.
The responsibility for the systems and product features that improve user safety on the platform are shared between several teams including User Authentication, Anti-Abuse, Trust & Safety and product teams.
You bring product management experience, ideally from an authentication, security, trust and safety,anti-spam/anti-abuse or similar background. You love complex problems, and your decisions are based on a healthy mix of analytics, technical understanding, and identifying user needs. You love to support others and are passionate about adversarial thinking, fighting abuse, and making the world a safer place. In turn, you will have the rare opportunity to gain experience in serving 175 million active users on our platform, and keeping them and their data safe.

You are:

• Focused on technical excellence & take a systems design approach
• Particularly interested in and driven to solve complex intellectual challenges around online content vetting and user trust on UGC platforms
• Extremely disciplined and data driven with an eye towards proactively identifying centers of risk and opportunity
• Motivated to solve problems in creative ways with limited resources
• Deeply care about user privacy, data compliance, and are up to speed with global trends and requirements
• Have an interest in building healthy online communities which balance free speech and mitigate malintent

Responsibilities

• Gather and synthesize complex requirements from cross functional stakeholders
• Prepare and align interdependent roadmaps across multiple themes
• Identify and quantify risks and costs for all initiatives and to adeptly prioritize competing high priority workstreams
• Prepare and present work ranging from user-facing feature development to technical architecture solutions in a clear way for various tech and non-tech audiences
• Groom, plan, estimate, and manage active sprints across multiple teams in tandem
• Champion T&S/AA topics and drive culture within the organization to support your group’s initiatives
• Proactively review user data trends, identify patterns, and work with our teams to ensure all necessary event tracking is in place to solve for T&S/AA themes
• Collaborate with engineers to build systems and train algorithms to mitigate fake activity
• Enthusiasm for and creative approach towards user security and friction without sacrificing acquisition, activation, and growth
• Wear many hats including project & engineering management, and data analysis.
• Collaborate with listener and creator feature teams to embed T&S/AA initiatives within all user facing features
• Set and track technical, internal, and user-centric KPIs, and collaborate with cross functional stakeholders to improve these company wide
• Drive user research initiatives in order to track qualitative and quantitative user feedback against your KPIs

Experience

• 5+ years in a product role with a strong technical background
• Deep domain expertise with user authentication paradigms and best practices
• Working on platforms with millions of users and widely distributed scale
• Understanding of security flaws, best practices, risks, and mitigation strategies
• Experience with and understanding of complex user generated content ecosystems
• You have implemented and maintained GDPR / compliance features
• Comprehensive understanding of App Store and Google Play store requirements
• Demonstrated track record of building excellent UX without sacrificing security and platform resilience

Skills

• SQL, BigQuery, Data Studio
• Growth & behavioral data tools including but not limited to Amplitude, Mixpanel, GA, Firebase
• Marketing tech downstream tools including but not limited to Braze, SMTP such as Sendgrid, Google tag manager, Branch
• Jira, Miro, Sketch, Zeplin, InVision
• Agile methodology

About us:

• We’re international! We operate in the US, Berlin and London and all of our communication is in English
• We have a flexible, friendly and inclusive office environment in Mitte
• Our environment is a learning one, with specific focus on development, including a professional development allowance and a possibility to use 20% of your time for a personal project

Benefits:

• Not located in Berlin? No worries, we offer extensive relocation support including allowances, one way flights, temporary accommodation and, by partnering with Expath, on the ground support on arrival
• Interested in a gym membership, photography course or book? We have a Creativity and Wellness benefit!
• Employee Stock Ownership Plan
• Professional development allowance
• Flexible vacation and public holiday policy where you can take up to 35 days of PTO annually
• We offer free German courses at beginning, intermediate and advanced
• Various snacks, goodies and 2 free lunches weekly at the office!

Diversity, Equity and Inclusion at SoundCloud
SoundCloud is for everyone. Diversity and open expression are fundamental to our organization. With this foundation, we aim to build a social platform and global community for everyone to create, discover, and share sounds. We acknowledge the challenges in our industry and strive to develop an inclusive culture where individual contributions are valued. We are dedicated to creating an inclusive environment for everyone, regardless of gender identity, sexual orientation, race, ethnicity, migration background, national origin, age, disability status, or care-giver status.
At SoundCloud you can find your community or elevate your allyship by joining a Diversity Resource Group (groups focused on people of color, LGBTQIA+ folks, and women). You may also participate in inclusive workshops, contribute to our Cultural Moments series, vote on organizations for the SoundCloud Community fund’s support, and more!

Job Type: Full-time

Work Location: Multiple Locations