Customer Support Associate with Italian, AbeBooks Customer Support

☞ Amazon Deutschlnd S1 Transport

Aussicht: 155

Update Tag: 22-10-2024

Ort: Munich Bavaria

Kategorie: Beratung / Kundenservice

Industrie:

Jobtyp: Vollzeit

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Jobinhalt

  • Fluent in both English and Italian. Strong written and verbal communication skills with the ability to communicate effectively to a wide range of customer personas in a diverse environment.
  • Education: High school diploma, GED or higher
  • Demonstrated experience of at least 1 year in a front-line external facing role requiring email, voice or message board type of interactions with customers.
  • Experience in a technical support process for web enabled software products or services.
  • Strong prioritization and time management skills.
Job summary
This is a 15 month contract position.

The AbeBooks Customer Support (CS) team operates with a focus on Seller Support Operations (SSO). In SSO, we support sellers with technical issues related to inventory and order management, tax and compliance, processing orders, and maintaining their AbeBooks accounts.

The Customer Support Associate acts as the primary interface between AbeBooks and Italian speaking external sellers, providing email and phone support for their AbeBooks business. The successful candidate has an immediate, distinct effect on the AbeBooks customer experience. A Customer Support Associate is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment.

Key job responsibilities
  • Provide prompt and efficient service to AbeBooks sellers by email and phone
  • Support sellers with technical issues related to inventory and order management including the appropriate escalation of issues when necessary through the appropriate channels.
  • Provide sales tax, VAT and compliance support to sellers.
  • Meet and maintain exceptional performance metrics such as quality, productivity and first contact resolution.
  • Actively seek solutions through logical reasoning and data interpretation skills and identify trends to appropriate channels including improvement suggestions.
About the team
AbeBooks, an Amazon company, is a global online marketplace for books and collectibles, with hundreds of millions of new, used, rare and out-of-print books listed for sale by thousands of sellers. AbeBooks has great perks such as social events and personal development days.

If you are interested in this position, located within Germany preferably within a day’s travel to Munich, and interested in remote work, we encourage you to apply.

  • Experience troubleshooting technical systems with customers
  • Some knowledge of SQL or database tools
  • Experience in training, coaching or mentoring
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

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Frist: 06-12-2024

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