Customer Success Manager

☞ QAD

Aussicht: 149

Update Tag: 07-10-2024

Ort: Munich Bavaria

Kategorie: Beratung / Kundenservice IT - Software

Industrie: Information Technology Services Computer Software Financial Services

Position: Associate

Jobtyp: Full-time

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Jobinhalt

The Opportunity

To join our team, we are looking for a Customer Success Manager to take care of our on-premises key customers.

Our team is responsible for maintaining and expanding customer relationships and ensuring the satisfaction of our customers in a diverse industry environment (automotive, mechanical and plant engineering, chemicals, pharmaceuticals, energy, and many more). Accordingly, the cooperation with our customers is various and exciting.

What You’ll Do

  • Consulting our customers regarding the optimal use of our software
  • Analysis of customer processes
  • Implementation/mapping of these processes in our software
  • Specification of new customer requirements
  • Preparation of offers
  • Coordination with the development department, technical review and supervision of the implementation of the requirements
  • Documentation of the results in Microsoft Dynamics CRM and Jira

What You’ll Need

  • Relevant professional experience in customer support, ideally in the B2B IT environment and/or in purchasing
  • A goal-oriented, thorough approach to work, ability to work in a team, customer orientation as well as very good communication skills
  • A high affinity for IT topics, confidence in the use of modern business software and Internet technologies
  • Robust knowledge of MS Office, especially MS Excel
  • Fluent German and English

What We Offer

We offer you a diverse, challenging job with exciting tasks and a wide range of creative opportunities. With us, you can expect an innovative and collegial environment for professional development with short decision-making paths and the freedom to go new ways once in a while.

Further Advantages

  • Friendly colleagues, flat hierarchies, open doors and an uncomplicated way of dealing with each other
  • Training and further education opportunities
  • Extensive training and room to maneuver
  • Performance-related income
  • Modern and ergonomically equipped offices directly at Arabellapark
  • Flexible working hours
  • Working from home
  • Private accident insurance
  • Free beverages
  • Parking spaces
  • Accessibility
  • Dogs allowed

Who We Are

We are QAD Allocation, a software provider for strategic purchasing and quality management based in Munich. Our talented and international team of around 50 employees ensures that our customers - from medium-sized companies to large corporations - get the right software solution for digitally mapping and optimizing their processes. In this way, we are already shaping the future of purchasing today and driving digitization forward!

Since January 2021 Allocation Network is part of QAD Inc.

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Frist: 21-11-2024

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