Customer Experience Manager (m/f/d)

☞ sonnen GmbH

Aussicht: 179

Update Tag: 07-10-2024

Ort: Berlin

Kategorie: Beratung / Kundenservice

Industrie: Energie Bergbau Versorgungswirtschaft

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Jobinhalt

Standort: Berlin, BE, DE Wildpoldsried, BY, DE
Stellen-ID: 1227

At the earliest date possible we are looking for support for our #teamsonnen

At sonnen, we believe clean, affordable, and reliable energy for all is one of the greatest challenges of our time. With over 40,000 sonnenBatterie-systems installed worldwide, sonnen is a proven global leader in intelligent energy management solutions providing greater energy control for residential customers through increased solar self-consumption, reduced peak energy usage and reliable backup power during outages – contributing to a cleaner and more reliable energy future.

sonnen has won several awards for its energy innovations and sonnenBatterie products, including Fast Company’s Top 10 Most Innovative Companies in Energy, the 2017 Zayed Energy Innovation Award, MIT’s Technology Review’s 50 Smartest Companies in 2016, Global Cleantech 100 for 2015-2017, Greentech Media’s 2016 Grid Edge Award for innovation, and Cleantech’s 2015 Company of the Year Award in both Israel and Europe.

Your responsibilities:

  • Work on projects around new business areas (e-mobility, heating) that develop new products/services and integrate these into the business
  • Apply customer-centric design methods and tools to prototyping, developing, and validating new business opportunities to ensure fit with user needs and (future) market opportunities
  • Lead user research as part of the innovation process: analysis of customer behavior and user needs, conducting interviews, testing value propositions, etc.
  • Collaborate with relevant internal digital and customer experience functions to ensure seamless customer experience of new products/services and fit to existing digital products
  • Analyze developments and customer trends regarding the future of energy and identify innovative business opportunities to further expand the sonnen home energy product offering
  • Support Central Intelligence Hub in customer and partner research and analyses

Your profile:

  • A university degree and at least 3 years of professional experience in the formulation and execution of innovation and ideation strategies (e.g., design thinking, business model canvas, etc.) – preferably also in consulting or an innovative start-up
  • Ability to recognize new business opportunities related to new solutions, ideas, and growth opportunities
  • Product management experience also covering new service & digital business models (e.g. subscription models, SaaS, platforms) is a plus
  • Passionate about building products users love - deep knowledge on understanding their behavior, needs and pain points and experience with addressing those
  • Excellent interpersonal and communication skills
  • Flexibility to adapt to dynamic and rapidly changing environments
  • Strong English and German language skills
  • Be excited and motivated to transform the energy sector

What we offer:

The idyllic Allgäu or the big city of Berlin.– Our two German locations offer the right environment for everyone. And that in a rapidly growing future market with unique career opportunities. You can expect the mentality of a young company in an exciting and international environment.

Take a look atUnsere Benefitsto find out what else we offer.

Apply now!

sonnen – energy is yours!



Jobsegment:Consulting, Manager, Technology, Management, Research, Marketing

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Frist: 21-11-2024

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