Customer Account/Program Manager - Germany/Dusseldorf

Jobinhalt

About The Job

Job Description

The ideal candidate will help build, maintain, and troubleshoot, the company’s rapidly expanding infrastructure. They will work alongside other engineers to ensure highest levels of performance and ability, and manage any problems that arise.

Requirement

Responsibilities

• Build strong relationship with customers and deep involvement in the technical execution of customer project.
• Responsible for creating a bridge between customers and MediaTek in the local market in order to facilitate timely and quality problem resolution of customer products.
• Manage customer product roadmap, features and planning; work closely with the customer on product requirements and project development; align customer schedule and launch plans with MediaTek roadmap and software schedule.
• Take the lead to coordinate customer technical support and training needs and issue resolution with regional and headquarter.
• Manage customer technical requirement; maintain a smooth bridge between the customer and MediaTek engineering teams; coordinate with engineering teams and prioritize customer issues and offer fast responses.
• Support MediaTek 5G NR/LTE chipset customers for design-win projects and technical acceptance.
• Strong experience in European operators RFI/RFP processes and customer compliance to these requirements.
• Bridge customer projects with operator lab requirements and technical acceptance processes. In this part, there will be both operator and customer interactions, in which lead meetings/discussions on key topics with the customers and internal MediaTek terms.
• Focus on 5G new radio/LTE related support, resolving UE functionality and performance issues in those fields, reproducing and troubleshooting any issue related with protocol settings for both operator market and open market.
• Help chipset OEMs to understand MediaTek modem software/solution, give customers training of Mediatek products and help resolve issues. Work closely with Sales and Product Marketing to expedite issue resolution and meet customer requirement. Provide regular update on customer product development, testing and launch plans to upper management.
• Play consultant/expert role, trouble shooting, identify problem reported by customers, analysis and report issues to developer team, help developer team to narrow down the root cause and fix problems.
• Collaborates with cross-functional teams to debug complex issues at a block/system level.
• Contribute to 5GNR/LTE system documentation, user guides and application notes.
  

Qualifications

• 10 year experience in wireless communication, device or chipset manufacture, mobile network vendors or mobile network operators with experience in mobile product trials and certifications.
• Knowledge and experience on 3GPP protocols, with excellent understanding on wireless communication, for various radio access technologies, LTE & NR in particular, including VoLTE, VoWifi and VoNR.
• Demonstrated strong analytical and problem solving abilities and work closely with external customers to troubleshoot, customize and launch their new products.
• Demonstrated ability to work with a diverse team from various disciplines and at various locations
• Demonstrated ability to be organized, resourceful, with good planning skills. This includes the ability to leverage multiple resources to get things done and lay out tasks in sufficient detail. This also includes the ability to get things done with fewer resources and in less time, work on multiple tasks at once without losing track, and foresee and plan around obstacles.
• High motivation and strong self-learning ability
• Log Analysis and Programming Skills are an addition;
• Willingness to travel for customer field/Lab support whenever needed.
  

Education Qualifications

• Bachelors or Master’s, major in Telecommunications Engineering, Electrical Engineering, Computer Engineering or relevant majors (applicants with a Bachelor’s degree or equivalent relevant experience may also be considered)