Client Success Working Student (m/f/d)

☞ emarsys eMarketing Systems

Aussicht: 126

Update Tag: 06-10-2024

Ort: Berlin

Kategorie: Verwaltung / Büro / Assistent Arbeit Der Umsatz Beratung / Kundenservice

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Jobinhalt

As a working student at Emarsys you will dive into the world of Marketing Automation! You will be a permanent part of our CSM team and have the chance to further develop your know-how from your studies in practice.

In this role, you will actively support our Client Success Team, which is responsible for building long-term and sustainable customer relationships as well as expanding a portfolio of existing customers. You will take on small projects independently, with your teammates always on hand to offer advice and support.


YOUR TASKS

  • Take responsibility for the performance of the whole post-sale journey of Digital Segment Clients as determined by customer outcomes and milestone accomplishment
  • Serve as primary point of contact for all their commercial requests
  • Creation of PowerPoint presentations for customer meetings and internal purposes
  • Effectively manage outbound communication on Product Development and engage in outreach activities to digital segment clients
  • Deliver Operational Excellency by optimizing processes through automations, and following systems and document
  • Provides analytical support and expertise by analyzing account data, and building reports to communicate insights and recommendation to stakeholders
  • Conducting business analytics to identify opportunities for growth, efficiency, and optimization
  • Work closely and efficiently with cross-functional teams

YOUR PROFILE

  • Ongoing studies, ideally in the field of business administration or marketing.
  • Interest in digital marketing topics and customer experience
  • Independent and structured way of working, hands-on mentality, enjoys change, high degree of proactivity
  • Sense for numbers and correlations (analytical affinity)
  • Experienced use of Excel (data preparation, pivot tables)
  • Experienced use of reporting tool (Power BI, Tableau, Qlik Sense)
  • Experienced in working with clients
  • Very good knowledge of English and German is a plus
  • Able to commit to 20 hours a week during school terms

WHAT WE OFFER

  • An environment with good opportunity for self-development, ability to work independently and grow by learning
  • A continuously growing company with an international presence, highly innovative product and a leading market position
  • A very dynamic and appreciative corporate culture: positive and open cooperation, ambitious working atmosphere, room for personal initiative
  • The opportunity to work closely with our highly motivated and global team to gain practical experience, during vacations also with an increased number of hours.
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Frist: 20-11-2024

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