BC Service Trainee

☞ Bank of America

Aussicht: 178

Update Tag: 22-10-2024

Ort: Wiesbaden Hesse

Kategorie: Arbeit Finanzen / Bank / Aktien Informationstechnologie Geschäftsführung Beratung / Kundenservice

Industrie: Finanzen

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Jobinhalt

Requisition # 1227

Banking Center Service Trainee @ Wiesbaden-Clay Kaserne (Germany) ***m/f/d*** (male/female/diverse)

PRINCIPAL ACCOUNTABILITIES
Banking Center Service Specialist during the first 6 months of employment. Position responsibilities extend to learning, mastering and carrying out a standard range of service assignments as specified below.

I. General Tasks and Skills
  • Provide basic financial services within assigned authority limit including, but not limited to, cashing checks, accepting individual deposits, buying and selling l local and foreign currency, selling financial papers, processing SEPA One Time Payments (OTP).
  • Maintain adequate supply of cash to meet business needs while complying with standard limits, and accurately balance cash holdings daily.
  • Complete transactions initiated by other sections/departments by paying out loans, processing wire transfers and accepting loan payments.
  • Process Night Depository containers and Subject to Count deposits on an as needed basis.
  • Process organizational transactions on an as needed basis.
  • Become familiar with ATM servicing and replenishment
  • Learn to perform and become familiar with being a dual control member when servicing ATM machines, processing incoming and outgoing cash shipments or transporting cash requiring military or security police support.
  • Open and close accounts (i.e. Checking and Savings Accounts and Certificates of Deposit) for authorized individuals utilizing the Relationship Building Notes (RBN).
  • Become familiar with opening and closing accounts (i.e. Check and Savings Accounts) for organizational customers.
  • Initiate and cancel account services (i.e. ATM Cards, checking to savings transfers).
  • Learn to perform account maintenance tasks for individual accountholders and organizational accounts (i.e. Account Life Extensions, Stop Payments, local bill pay recalls).
  • May learn to process standard loans through the automated loan decision rendering software application.
  • Assist customers in enrolling and conducting Online Banking, and with Mobile Banking questions.
  • Handle routing customer inquiries.
  • Learn to reconcile Financial Paper Working Stock log and compare with Printed Checks Report.
  • Prepare wire transfers.
  • Perform other reasonable duties as assigned.

II. Security
  • Follow work station security, robbery, and bomb threat procedures.
  • Ensure the protection of confidential and proprietary information.
  • Protect entrusted keys, combinations and codes.
  • Comply with fraud prevention, anti-money laundering policy and procedures and any other regulatory compliance policies/procedures.
  • Protect the Bank and Department of Defense assets.

III. Service Delivery
  • Build knowledge of the standard scope of the Bank’s products and services.
  • Perform all customer transactions in a professional manner to build customer confidence and trust.
  • Apply all Playbook behaviors and demonstrate the Community Bank Spirit and Core Values.

Required skills:
  • Minimum of six months cash handling and customer service
  • Minimum of six months experience with cross-selling, and/or product referral
  • Proven results in a customer-centric, results-driven environment
  • Engage with customers; effectively communicate, build rapport and overcome objections
  • Ability to identify customer financial needs, goals and objectives
  • Ability to respond and assist customers with inquiries and/or problem resolution
  • Ability to work effectively as a team member
  • Strong communication skills (including verbal and non-verbal) and active listening skills
  • Careful attention to detail and time management
  • Proficiency in basic computer skills

Desired Skills:
  • Prior banking experience a plus
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Frist: 06-12-2024

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