Agent, Integrated Customer Services - Germany FRA

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you’ll love this job

This job is part of the Frankfurt Airport Customer Services Team. It supports a group of Lead Agents in delivering a safe and first class airport experience to our customers. You will be expected to have an understanding of all areas of customer service and security and to work flexibly across all functions in both areas. On a day to day basis, you report into and take instruction from the Lead Agents in customer service and security.

What you’ll do

• Provide a consistently high quality customer service and ensure a seamless experience at all contact points
• Perform a range of airport related duties and be prepared to support the daily operation in any capacity required in the following areas: Check-in & Security, Gates, Transfer, Arrival (where applicable)
• Perform all security functions where passenger contact is involved, i.e. check passengers’ documents and screen passengers at check-in and at the departure gate (where applicable)
• Search and observation of all areas of the operation and passengers a well as escorting of passengers
• Work closely with and take instructions from the Lead Agents responsible for the flight/work areas/shift
• Conduct relevant administrative duties e.g. pre-flight and post flight departure
• Represent American Airlines by adhering to the uniform standards and by adopting a customer focused approach at all times
• Promote and sell American Airlines services and products to our customers
• Attend and complete all compulsory training by given deadlines
• Adhere to and promote safe working practices all times
• Carry out any other reasonable duties consistent with the post

All you’ll need for success

Minimum Qualifications- Education & Prior Job Experience

• Have excellent interpersonal skills
• Have a solution orientated approach
• Have the ability to resolve conflicts within time constraints and without losing control
• Have the ability to handle stress effectively and work with minimum supervision
• Have a strong customer focus and enjoy face to face contact with customers
• Be a representative of the company at all times
• Have a well-groomed appearance & adhere to the uniform standards at all times
• Be willing and able to work in a shift environment (including weekends, bank and public holidays)
• Be reliable and punctual
• Comply with all American Airlines policies and procedures
• Have the ability to communicate both written and verbally in English and German
• Have excellent skills in identified areas of Customer Services
• Be willing and able to attend training in the USA and Europe and successfully complete all relevant training

Preferred Qualifications- Education & Prior Job Experience

• Computer knowledge including Microsoft Word, Excel and E-Mail
• Sabre/Qik or other reservation system skills

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.