CX Lead Account Executive - German speaking (IC)

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering affordable, quick to implement, and designed software for the end-user. More than 60,000 companies - from startups to public companies - worldwide use Freshworks software-as-a-service to enable a better customer experience (CX, CRM) and employee experience (ITSM).

Freshworks has a dedicated team operating from 13 global locations to serve customers.

Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system).

This is an individual contributor position. You’ll be joining an Enterprise Sales Team that focuses on customers with 500+ employees and you will be a key player in our new sales strategy for Freshworks CX products. You’ll be responsible for identifying new CX opportunities, creating an end-to-end sales lifecycle, and selling the Freshworks CX suite of products to "new logo" customers in your territory.

Key Responsibilities

• Sell the CX Freshworks suite of products to "new logo" customers in your territory
• Identify new CX opportunities and create end-to-end sales lifecycle through direct and field outreach campaigns
• Collaborate with your Business Development Manager (BDM) to tier your accounts and prospect them via tailored and relevant outreach campaigns (social, email, and cold calling)
• Build, develop, and manage your sales pipeline
• Lead and communicate effectively with other departments, such as business development, marketing, and pre-sales, throughout the sales process
• Travel to customer locations and marketing events as needed
• Commit to continuous improvement and constant learning

• Do you have 5-7+ years of experience in SaaS sales with 5+ years of experience in selling CX products (Customer Experience/Customer Services)? If yes, read on :)
• Do you have experience in new logo (hunting) sales role?
• Have you sold SaaS solutions in the DACH region?
• Are you fluent in German and English?
• Have you used Meddic, Value Selling or other sales methodologies?
• Have you consistently achieved/ overachieved sales goals?
• Are you customer-oriented, with strong communication skills, high curiosity, and an eagerness to learn?

If you have answered "yes" to those questions, this job is perfect for you!

These are some benefits you can expect from us in return:

• Enhanced Paid-Time-Off with an additional day off for the 1st 5 years of service
• Company funded Life & Long-Term Disability insurance
• Learning & Reading budget of up to €1.000 per year
• Fitness budget of up to €30 per month
• Free yoga classes twice a week
• SMUNCH: Order delicious home cooked meals straight to the office on us 2X a week
• Fully stocked pantry with healthy fruits, snacks, gourmet coffee, and breakfast options
• Weekly family lunch and quarterly team-building events
• Company Funded Employee Assistance Program (EAP) for both you and your family
• 25 days annual Paid-Time-Off (PTO)
• Long Service Awards
• Discounted Tax Support Services

#LI-MM1

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.