Customer Support Manager France (m/f/d)

Job content

Learnship GlobalEnglish is looking for a French-speaking Customer Support Team Member (m/f/d) to join our team for a duration of one year.

Learnship Networks GmbH is headquartered in Cologne, Germany. We are the first Europe-wide internet language and cross-cultural training provider specializing in live online instruction for business clients, connecting students and teachers from all over the world by videoconference in an interactive online classroom. Our teachers all receive tailor-made induction training and can teach from the convenience of their homes, wherever they are located across the world.

The French-speaking Customer Support Team Member (m/f) will be providing professional customer and trainer support, mainly for French-speaking customers.

Your responsibilities:

Customer Support (via phone / video conference / email) in different languages for course participants from all over the world

• Organization and scheduling of language training courses with the participants and language trainers
• Introduction to our virtual classroom in French and English, if applicable also in other languages
• First Level IT Support
• Communication and collaboration with other internal departments to ensure a smooth course organization and high customer satisfaction
• Administration, documentation

Our ideal candidate:

• Native-level fluency in French and very good English skills, other language skills are a plus
• Educational background in languages, pedagogy, tourism, business or a similar field
• Ideally has first work experience in customer service / support, outbound calling, administration or project management
• A good level of comfort with technology and MS Office
• Excellent communication skills, highly organized and structured working style
• Is energetic, highly-motivated and likes working in a multicultural team
• Is able to balance multiple tasks and priorities flexibly and exudes professionalism and competence

Learnship offers you:

• A friendly working atmosphere with room for your own development
• The chance to actively contribute to our successfully and rapidly growing, international company
• The possibility to use your French and English language skills on a daily basis
• Working with our innovative, future-oriented product
• An international team that enjoys challenges with flat hierarchies
• Mobile working anytime
• The possibility to work from another EU country for four weeks a year

Please note that applications from those who have the legal right to live and work in Germany are strongly preferred.

If you meet the above requirements and are interested in joining our team, please send us your CV and cover letter and take a step towards a new career in the exciting EdTech industry.

Benefits:

• Work from home opportunities
• Bonus scheme

Job Type: Full-time

Education:

• Bachelor’s (Preferred)

Experience:

• Customer Support: 1 year (Preferred)

Language:

• French (Required)
• English (Required)

Work Remotely:

• Yes