Customer Success Representative DACH (m/f/d)

Job content

Are you passionate about the success of your customers and the value they receive from the solution you helped create? Do you enjoy building strong partnerships with your customers? Are you as comfortable listening to customer feedback as you are providing the feedback to your product team? Are you able to consume information, provide solutions based on your expertise, and truly find happiness in helping people? Then we might just have something for you. We are looking for an addition to our DACH Customer Success team as a maternity cover.

What you will be doing?

Simply put, as a Customer Success representative you will be responsible for retention and expansion of our WEBFLEET customers in the DACH region. As a member of the global Webfleet Solutions team, you will have to deliver the following:

• be responsible for your own SME customer portfolio in terms of Customer Experience, Adoption, Churn & Revenue growth;

• own the complete customer life-cycle of on-boarding, adoption, expansion and renewal of your customers;

• work closely with Sales partners, Admin, Customer Support, Marketing and Sales to raise customer loyalty, identify upsell opportunities and ensure a great customer experience;

• actively participate in improving processes and procedures;

• are the "Voice of the Customer" towards the rest of the organization;

• Identify and generate referral opportunities;

• Actively drive opportunity generation within your indirect customer base (upsell, cross sell and/or addon);

• Negotiate and close new subscription contracts with your direct customer base (upsell, cross sell, renewal and addon).

Who are you?

To be successful as a Customer Success representative, this is the kind of profile we have in mind:

• Languages: German native and a high level of business English.

• Excellent communication, presentation, problem solving and conflict resolution skills, with a focus on translating business requirements into technological solutions.

• Business acumen / commercial insights.

• You have experience in a similar Customer Success or account management role and have experience with sales.

• You have an analytical way of thinking and organisational talent.

• You are an emphatic listener and understand the wishes of our customers.

• History of working with SalesForce is a plus.

At Webfleet Solutions we are one team. Join us and let us influence the telematics technology of tomorrow. This is your chance to work in an innovative and international community, dealing with all kinds of different countries and cultures.
On top of that we offer 30 annual leave days, extra day-off at your birthday, flexible working hours and a mix of working in the office and working from home, child care bonus and 100% employer funded pension plan.

Who are we?

Webfleet Solutions is one of the world’s leading telematics solution providers, dedicated to fleet management and connected car services and has over 50,000 customers worldwide and services drivers in more than 100 countries. Its main Software-as-a-Service solution WEBFLEET is used by businesses of all sizes to improve vehicle performance, save fuel, support drivers and increase overall fleet efficiency and reduce CO2 emissions. Webfleet Solutions is part of Bridgestone Europe NV/SA (“Bridgestone”), a subsidiary of Bridgestone Corporation, the world’s largest tyre and rubber company.

Together with our team of 800+ employees in 16 countries we make a difference in the telematics industry while influencing tomorrow’s mobility by developing state of the art technology and delivering world-class services to our customers. Besides, offering multiple benefits to our employees, we have created an environment that combines a variety of exciting challenges with an international and informal work atmosphere that makes Webfleet Solutions a great place to work.

*
Interested?*

If that’s a yes, then please apply to say hi. Complete the online form and attachments!

Do note that pre-employment screening can be part of the selection process.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status

Job Type: Full-time

Work Location: Multiple Locations