Customer Success Engineer (f/m/d) - Bonn/Munich

☞ LeanIX

View: 164

Update day: 07-10-2024

Location: Bonn North Rhine-Westphalia

Category: Consulting / Customer Service

Industry: Information Technology Services Computer Software Financial Services

Position: Entry level

Job type: Full-time

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Job content

LeanIX, The Continuous Transformation Platform® that efficiently organizes, plans and manages IT landscapes with our solutions focusing on Enterprise Architecture, Microservice Intelligence and SaaS Intelligence.

LeanIX is not just the product, in fact it‘s a great place to work. Colleagues from dozens of countries jointly make our vision reality. We believe in transparent communication, personal development, diverse workforce, innovation by creating ideas that prove useful and that our world-class team deserves the best software stack money can buy.

POSITION

Customer Success Engineering is a vital part of our Customer Success organization, leading clients to utilize our state-of-the art technical capabilities for their best success. As a Customer Success Engineer you will strive to create an exceptional track record of guiding LeanIX customers together with the Customer Success Manager and aim to represent LeanIX’s technical leadership and to incubate new capabilities to the product. You are self-driven, with strong motivation for finding the right technical solution for the given business context.

WHAT IS WAITING FOR YOU?
  • Be a trusted advisor for all technical aspects of our platform, in particular regarding data model configuration, integrations and visualizations
  • Own the technical communication with our large enterprise customers
  • Develop sustainable solutions for the customer, in close alignment with our technical SMEs (e.g. for Custom Reports, ServiceNow, AWS, Kubernetes), Product Management & Professional Service team
  • Manage critical customer communication in close alignment with Customer Success Managers and Support
  • Proactive, systematic communication with customers to maintain a high customer retention
WHAT ARE WE LOOKING FOR?
  • Excellent customer focus with a polite, patient, caring, calm and always professional demeanour
  • Willingness to inspire our customers with great solutions for their challenges and questions
  • 3+ years experience in a similar role, e.g. within a consultant role
  • Technical background, e.g. in Computer Science or Business Information Systems
  • Very good level of German and English, especially technical vocabulary
At LeanIX you have the freedom to decide on the work mode that suits both your personal situation and how to best organize work within your team. The Flexible Work Mode means you can work from the office once in a while, on a frequent basis or maybe you prefer to work remotely from your home office most of the time. LeanIX teams and team members decide their work mode for themselves. Our Flexible Work Mode only requires employees to reside within a reasonable distance to one of our offices (you should be able to get there within a half day of travel) in order to encourage attendance at company and office-wide events, important internal meetings, and to develop and strengthen working relationships with colleagues.

As an equal opportunity employer, LeanIX is committed to a diverse workforce. You will receive consideration for employment without regard to race, color, religion, belief, political affiliation, union membership, age, sex, pregnancy, sexual orientation, gender identity, national or ethnic origin, genetic information, creed, citizenship, disability, protected veteran or marital status, or any other status protected by applicable laws or regulations.
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Deadline: 21-11-2024

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