Customer Insights Manager (m/f/d)

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team of more than 100,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.

Phadia is the leading supplier of fully automatic blood analysis systems for allergy and auto-immune diseases. With our innovative products, we set standards worldwide and assist clinicians in providing fast and reliable diagnoses, thus helping patients at an early stage. Phadia GmbH in Freiburg is the German subsidiary of the Immunodiagnostics division of Thermo Fisher Scientific, a global company that develops, manufactures and distributes in vitro diagnostics in the field of allergy and autoimmune diagnostics. Our customers expect a consistently reliable and high standard of quality from our products, which we ensure through innovative biochemical and medical technology solutions as well as highly qualified and motivated employees.

For the Phadia GmbH site in Freiburg im Breisgau we are looking for a CostumerInsights Manager (m/f/d)

A day in the Life:

• Independently creates and manages analyses for topics related to Autoimmunity and Allergy customers and markets. Plans, implements, analyzes, interprets and provides reports in order to provide Management and Marketing with accurate, timely and relevant information. Is aware of all relevant available information and has a solid know-how of relevant sources for his / her area especially with regard to cavities and limitations.

• Continuously tracks the market research market to identify new information and data sources and evaluates their validity and reliability in comparison to the sources already available for. Gives recommendations if these sources might be valuable for Immunodiagnostics’.
• Discusses with the product and marketing functions the market research needs - secondary research and primary research - for the next years during the budgeting period and develops a market research plan incl. budget estimations and capacity planning with a focus on the next year. The discussion should be driven actively based on the knowledge of the Global Marketing Tactical Plans. Market research projects brought up by Marketing which are not supporting the strategic plan or relevant business decisions have to be challenged and impeded.

• Is responsible for the design and conduction of international primary research in response to specific business decisions to be made by the internal business partners. Ensures that all other sources have been evaluated before a primary market research study is designed and that only studies clearly supporting business decisions are initiated.
• The implementation of the recommendations into the marketing and decision process has to be forced and tracked by the incumbent, e.g. review if findings are reflected in the Global and Local Tactical Plans. Other Marketing functions have to be actively approached in cases of contradictions.

• Requires a Bachelor or other advanced degree in fields such as Economics, Business Administration, Statistics, Psychology, Life Sciences, Public Health or equivalent experience. Minimum of four years market research experience, at least two years out of it in the healthcare industry, preferably in the Diagnostics area. International experience would be a lus as well as experience in Autoimmunity would be.
• The incumbent will need advanced problem-solving and analytical skills, innovative approaches to issues, and sound judgment. Excellent communication, planning and organizational skills and the ability to work in international teams are necessary. Due to the international relationships intercultural sensitivity is a must along with the ability to influence managers at all levels within the company and market research suppliers and consultants. The incumbent must have the ability to lead and coordinate projects through international and interdisciplinary groups and must be able to clearly and concisely communicate, both verbally and in writing. Fluent English (written and spoken) is required, second and third language would be a plus. Number affinity and logical thinking are a must.
• Requires thorough knowledge of report providers, study design, especially regarding qualitative observational approaches, questionnaire design (to elicit qualitative and quantitative results without introducing bias), and data analysis including statistical know-how:

• Sample Drawing Methodology
• Descriptive Statistics
• Multivariate Analyses: Regression Analyses, Factor Analyses, Cluster Analyses etc.
• Conjoint Analyses.
• Forecasting Methodologies
• Software knowledge on a sophisticated level is required, especially:
• Office Programs, especially in Excel
• Conjoint Software
• Forecasting Software
• Statistical Programs, preferred SPSS
• The incumbent must have a sound knowledge of the healthcare market, pricing, contracting guidelines and other relevant healthcare policies. The incumbent must be able to work with a high degree of independence, plan, organize and implement multiple projects in parallel within time and budget constraints.

• Strong analytical skills
• Excellent interpersonal, verbal, and written presentation skills.
• International experience is required, as well as demonstrated cultural awareness.
• This position requires international travel.

• Employment with an innovative, future-oriented organisation
• Outstanding career and development prospects
• Company pension scheme and other fringe benefits
• Exciting company culture which stands for integrity, intensity, involvement and innovation.

If you are interested please apply online with your CV and Motivation Letter including possible start date and salary expectations.

At Thermo Fisher Scientific, each one of our 100,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer. Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or any other legally protected status.

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