Customer Engineer - Modern Workplace (Part-time OR Full-time)

☞ Microsoft

View: 185

Update day: 24-10-2024

Location: Cologne North Rhine-Westphalia

Category: Part-time Consulting / Customer Service IT - Software

Industry: Computer Hardware Computer Software Information Technology Services

Job type: Part-time

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Job content

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. Help us to achieve our mission and join our team!

Customer Success: Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and support offerings. To this end, Microsoft invests in a dedicated Customer Success team that will help Microsoft customers successfully realize their business outcomes.

A Customer Engineer (CE) in Customer Success is a skilled technical expert who delivers proactive services to help customers plan, deploy, operate, and optimize their Modern Work solutions. It is a customer facing advisory role delivering unique value by removing hurdles and accelerating usage of Modern Work solutions. In this role you will build trusted advisor relationships. You will be the cornerstone for providing technical guidance and leadership for our customers to help ensure their solutions are optimized, healthy and in line with Microsoft best practices. You will deliver workshops and customer success engagements to accelerate our client’s journey to the cloud. You will contribute to innovation by creating solutions to solve challenges and realize opportunities.

Role

The core role requires knowledge across the following technologies / areas

Our team is evolving rapidly to respond to market needs. With that, we would like to hear from people with who like to be challenged, has a strong desire to continually learn and lead our clients on their journey.

ENABLE customers for successful Microsoft 365 use.

EDUCATEcustomers to strengthen their Microsoft 365 abilities.

MIGRATE existing on premises Workloads to Microsoft 365.

INNOVATE with new apps and modernize existing solutions.

Note that this position is available both Part-time and Full-time.

Responsibilities

The Impact We ExpectfromYou

Delivery(50%)
  • Demonstrate technical experience in Modern Work solutions/services and being an enabler for customer business innovation and growth.
  • Participate in proactive account management to develop a deep understanding of your customer and their needs.
DeliverResults throughTeamwork(25%)
  • Model personal accountability and teamwork.
  • Be a team player who collaborates with the Account Team, Customer Success Manager, Sales Specialist and Consultants to drive business growth. 
  • Synthesize customer feedback to facilitate continuous product/services improvement in close co-operation with our Product/Engineering teams.
  • Demonstrate a growth mindset to continuously learn.
  • Modifies existing intellectual property (IP) or, where applicable, creates new content.
Leadership and Growing the Business(25%)
  • Understands customer/partner requirements and can map the adoption and optimization of Microsoft technology solutions accordingly.
  • Drive and support innovation by focusing on industry solutions and customer business outcomes on the Microsoft platform.
  • Share knowledge thru our technical communities and mentoring others.
  • Intentionally cultivate relationships, credibility, and loyalty with customers and partners.
  • Strong desire to continually learn and demonstrated Self Learner.
Qualifications

Whowe arelooking for (Experience Required, Education, Knowledge and Skills)

A strong candidate will demonstrate the following experience and skills:

Professional
  • Proven track record in successfully planning, deploying, operating, and optimizing Modern Work solutions.
  • Proven track record of building relationships with senior IT and business decision makers.
  • Exceptional verbal and written communication and presentation skills.
  • Ability to explain complex topics in ways that can be understood by technical and business decision makers.
  • Analytical Problem Solving
  • Value Selling Mindset
Technical 
  • Proven subject matter expertise in at least two of the following: 
  • Microsoft Teams, Skype for Business Online/OnPrem, Enterprise Voice/Unified Communication (SBC, VoIP, PBX) 
  • Subject matter expertise with third party products such as WebEx, Zoom, Google Meet, Workplace by FB, Slack, Chime would be advantageous.
Education
  • Bachelor’s degree in Computer Science or equivalent .
  • At least one of the following Microsoft Certifications would be preferred:
  • Certification MS-700
  • Certification MS-500
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Deadline: 08-12-2024

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