Associate, Hero Support (HR) (f/m/d)

Job content

Want to be a Hero? Joinone of the leading global online food ordering and delivery marketplaces!

We are looking for an Associate, Hero Support (HR) (f/m/d) to join the Hero Support/ People Solutions team on our journey to always delivering amazing experiences to all our heroes globally!

Your Mission

• As a vital part of the (Global) Hero Support team acting as first point of contact for all our heroes, you act as a trusted advisor on policies and procedures and provide support in answering key queries to ensure a best-in-class employee experience.
• You will manage a wide variety of queries and questions from employees through our ticket system (JIRA) and help manage and monitor our internal People Portal knowledge base to enable self-service for all stakeholders.
• You deliver and execute common and transaction-based services for the People Operations team including employment contract creation, contract amendments, termination letters, certificates, employment confirmation letters, letters of intent etc.
• You are responsible for maintaining accurate employee data in our HRIS (Workday), e.g. in preparation for the monthly payroll cycle.
• You work closely together with other People Operations teams (e.g. Talent Acquisition and People Business Partners) as well as other stakeholder groups (e.g. Legal and Payroll) in order to deliver high quality and timely responses to all our heroes.
• You have the possibility to actively impact and (re-)create our current ways of working by participating in operational cross-team People projects (on e.g. (global) compliance or process-related topics)
  

Your Heroic Skills

• You have already gained at least 6 months experience in the People Operations/HR area and have basic knowledge in German labor law
• You bring a high level of technical curiosity and system orientation and have ideally worked already with HRIS systems like Workday, PeopleSoft, SAP or similar
• You are living the “Employees are our Customers” mission and ideally have worked already with CRM ticket systems like JIRA, ServiceNow, Salesforce or similar
• You are quality-driven and a fast learner and have superior attention to detail while being solution-ortiented at all times
• You show an ability to work independently, swiftly, and effectively prioritize work
• You have strong English communication skills (written and spoken) and ideally bring German and another additional language as a plus
  

Why Delivery Hero?

• English is our working language and our colleagues at Delivery Hero come from every corner of the globe, working in a diverse, cross-cultural team. For most opportunities, we also offer visa & relocation support
• We take care of our employees and offer flexible working hours and, for most of the teams, the option of working from home
• Enjoy our free online yoga classes and subsidized Urban Sports Club membership
• Take care of your mental and emotional well-being with our free Headspace subscription and unlimited access to Employee assistance program
• Participate in our health campaigns such as seasonal flu vaccination
• Benefit from BVG subsidy or join our Bike rental program
• Join the global market leader and a publicly listed DAX company with a competitive remuneration package and a lot of training, career & development opportunities
• Develop your skills with your personal educational budget for conferences and external trainings
• Learn German with free classes, access our e-learning platform and participate in our inhouse trainings
• Save responsibly with our attractive corporate pension options
• Join company parties, team, cultural and sports events - due to the current situation on a virtual basis
• Our office lounges are filled with healthy (and some more indulgent!) snacks and refreshments to keep you energised throughout the day
  

About Us

Delivery Hero is building the next generation global on-demand delivery platform. We have grown rapidly from inception in 2011 to become the world’s largest food-ordering network and we’re now innovating and creating new verticals such as groceries, pharmacies, flowers and other convenience articles in multiple markets.

Our awesome international team already operates in 40+ countries worldwide and we are looking for the most talented people to join us on our mission to ‘always deliver an amazing experience.’ If you’re an enthusiastic problem solver and hungry for a new adventure, an exciting job and multicultural workplace is waiting for you in the heart of Berlin!

At Delivery Hero, we believe diversity and representation is key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring -- therefore we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or any other aspect that makes you, you.

Have we caught your attention? If you are looking for an environment where our company DNA is defined by our values and People Leadership Principles, please send us your CV.

We’re looking forward to your application!

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